How to pay for home care

How to pay for home care

Paying for your Carewatch home care service

Self funding customers

As a new customer with Carewatch, you will receive a four-weekly invoice, payable by direct debit; you will be provided with a direct debit form when you make the decision to take the Carewatch service.

If you would like to split paying for care between other family members, please let us know as we can easily arrange this with you.

Local authority funded customers

If you receive full social care funding support from your local authority, this means that your local authority may pay Carewatch directly for your care provision.

When receiving your funding from your local authority in the form of Direct Payments, Individual Budget, or a Service Fund then you take care of the payments yourself from this allowance. Ways to pay Carewatch are detailed below, however we do prefer direct debit.

You might receive some funded support from your local authority, and self fund for some of your care to top up your care provision, in this case, the same applies.

Direct Debit

If you are currently not paying by direct debit and would like to do so, please request one from Carewatch Central Support in Milton Keynes and we will be happy to send you one out.

Card payment

If for any reason your direct debit has not gone through or in certain circumstances, we can accept a card payment. You can give us a call to pay by card; either to Carewatch Central Support in Milton Keynes, or to your local branch.

If possible, when you call please provide us with your Carewatch account number, this will make the process quicker.

Your Carewatch account number can be found on your invoice.

We accept all major cards.

Bank transfer

If you can do a bank transfer directly from your bank to ours, please give us a call at Carewatch Central Support in Milton Keynes to arrange.

Cheque

We no longer accept payments by cheque.

Cash

Unfortunately we do not accept cash payments; please do not send cash to any of our offices, or pay it to any of our care workers.

Carewatch Central Support in Milton Keynes

Carewatch Care Services Limited
Building 420, Silbury Court East
Silbury Boulevard
Milton Keynes
MK9 2AF

Tel: 01908 557 950

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