The role of a home care supervisor

The role of a home care supervisor

This is a roving role, from office to field you will support, mentor and supervise care staff and the running of our home care service. You will also provide home care assessments for new customers, and review care plans for existing customers.

Is being a home care supervisor right for you?

A care supervisor role might be the next step on your career ladder from being a care coordinator, or care worker. Either way, you will receive full Carewatch training and induction. Ideally you will be NVQ3 qualified, however if you are NVQ2, then you will need to gain NVQ3 in the role.

You will ideally be an A1/V1 qualified assessor, however you can also work towards this in the role if you are the right candidate.

The main task of the care supervisor is to carry out customer needs and risk assessments, review care plans and implement changes as necessary. Also to match up care workers to customers so that good working relationships can be formed.

In the video below, you meet Kirsten, Carewatch care supervisor who explains the first meeting with a customer, and how she ensures care plans are up to date with regular reviews.

The care supervisor role is a vital point of contact for customers, care and support workers, care coordinators and care managers.

You are welcome to contact your local team and meet a care supervisor, or talk with the staff to gain a deeper understanding of the role.

This post is subject to an enhanced Diclosure and Barring Service (previously CRB) check.

There may be (depending on the size of the office) a need for the care supervisor to be 'on-call'. When the office is closed, calls that are out of office hours may direct people ringing to a mobile on-call phone held by the care supervisor, in case of customer emergency, or care workers needing support.

You will need to have a full UK driving licence for this role.

Personal attributes of a home care supervisor

You will need to be an effective manager, with great organisation skills, understanding quality control and home care regulations at all times.

A home care supervisor will be a highly professional, yet approachable person. You will be able to gain a good rapport with new customers on their first care assessment, reassuring and helping them to understand our home care services and how we will help.

You will also have good working knowledge of the specific needs of our customers, such as those who are eldely, have dementia, learning disabilities, physical disabilities, or mental health needs.

Your commitment to us, and to our customers

You have the responsibility of ensuring that our customers recive the very best home care with the best matched care workers.

Our customers rely upon your care planning, ensuring that it is always up to date, reflects their fundamental care needs, and ensures that their personal wishes are taken into account.

Our home care workers will rely upon you to provide them with the best support, mentoring and training, keeping them happy and fulfilled in their role.

Carewatch rely upon you to help those who are considering the Carewatch service to see that we will provide them with the best home care service.

Summary of the role of a home care supervisor

The role of a Carewatch home care supervisor is to support our home care workers in the field, create care plans and risk assessments for new customers, review existing care plans, support customers and their families, and support and train care workers.

You will be responsible for assigning the most appropriate care workers to our customers. Following the creation of a customer care plan, you will make recommendations to the care coordinator, taking into account any cultural or specific requests made by the customer.

When you visit someone who is considering the Carewatch service, you will need to be able to quickly create a good rapport, reassuring those who are new to receiving home care, and carefully listening to their personal needs.

You will have a good working knowledge of person-centred care, and be able to create strong working relationships with other care professionals around our customer.

You may need to assist the care coordinator, deliver care yourself, or take the on-call phone occassionally.

Other responsibilities are

  • Ensure all reporting and recording documents are up to date
  • Ensure that all changes to care plans are immediatley communicated to the care coordinator
  • Identify and train a suitable deputy as directed
  • Introduce care workers to the customer on their first call
  • Implementation of quality control procedures and quality assurance process
  • Spot checking teams of care workers to ensure they are working to the agreed care plan


  • Genuine care, compassion, and respect for others
  • Excellent communication skills
  • Ability to work on own initiative and as part of a team
  • Excellent planning and organisational skills
  • Full understanding of home care legislation and regulations
  • Ability to work under pressure
  • Effectively manage and book reviews
  • Understanding and commitment to empowering customers

Key Competencies

  • Good negotiation skills
  • Skills in assessment and care planning
  • To cope professionaly with emergency and difficult situations
  • To be able to communicate effectively with other people
  • To maintain high standards of home care provision
  • Commitment to own professional and personal development
  • Ability to cope with pressure and change

Search for our latest home care supervisor vacancies

  • If being a care supervisor sounds like it's for you, please search for local home care supervisor vacancies by using our job search.
  • You can also keep up to date with our vacancies by following¬†@JobsatCarewatch¬†on Twitter.

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