Our Commitment to you and your Home Care Service Our home care values "At Carewatch, we are committed to providing the best level of support to all of our customers. We work with them to develop their own personal support plan to enable them as far as possible, to retain their independence and to always retain their dignity. We continually strive to achieve the highest standards through the quality of our staff and their commitment and dedication to delivering care, support and companionship to all those whom they work with. We ensure that we work to the industry’s codes of practice and our own stringent policies and procedures, creating a safe and caring environment to all Carewatch customers. Our determination for continual improvement means that you can be sure that with Carewatch, your needs will be catered for in a caring and sensitive manner, ensuring you retain your dignity and independence within your own home" Quality home care We pride ourselves on being able to provide an exemplary home care service, placing the customer at the heart of everything we do. To ensure that we maintain our quality standards, we undergo regular internal audits by our team of highly experienced auditors. As part of our quality monitoring process, we regularly obtain feedback from our customers, asking them if they are happy with the service we are providing them. We hold customer forums where we welcome both customers and their family to get involved in our policy decision making process, and to suggest improvements where they may see it is necessary. Home care regulators Carewatch holds memberships with care quality regulators for England, Scotland and Wales. You can learn more about home care regulatory bodies on our memberships page. Our working ethos We continually develop and improve the services we offer, the solutions we deliver and the support we give to our staff and all those within the Carewatch family. Our Values Respect for people - Listening to and considering others at all times Passionate about quality - Delivering the best possible service and support I can Deliver positive outcomes - Ensuring that everything I do achieves the best results To find out more about how we can help you, or someone you know to get the best out of life, contact your local team today. As an employer, and as a service provider, Carewatch treats everybody equally.