At Carewatch, we do everything that we can to ensure that our customers and their families have a good Carewatch experience.

If this has not been the case, then we are sorry and would really appreciate the opportunity to put things right; we take all complaints very seriously.

Importantly, we are eager to listen to you so that we can resolve the situation. Likewise, if you have an idea or suggestion on how we can improve our services, then please get in touch as we really welcome this.

How to communicate your complaint to us

Should you have reason to complain, you can send it to us in the form of writing; by letter, email, or fax, or verbally by telephone

In the first instance, it is best to contact your local team directly. They will be the first people to attempt to resolve your complaint and who need to hear your feedback.

However, if you have already attempted this, or you would prefer to do so, please get in touch with the team at our Support Centre in Milton Keynes.

How we will handle your complaint
We have a complaints logging system to record your complaint and assign it to the most relevant member of the Carewatch team to investigate.

You will receive either a phone call, email or a letter within 3 working days, after contacting us, with an offer of a home visit so that we can discuss your concern and work together to resolve the matter.

Thank you for caring enough to give us the chance to improve.

Paying for Care Guide

Carewatch Care Services Limited

Sunrise Parkway
Linford Wood
Milton Keynes
Mk14 6PH

Mail: customercare@carewatch.co.uk
Tel: 01908 557 966

Respite care at home
Nursing care in your home

Get In Touch Today

If you would like a chat, or more information about our home care for the elderly, you can contact your local Carewatch team by using our branch finder, to discuss your requirements at a time that suits you.

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