Office: Hartlepool and North Stockton
Closing Date: 02-06-2019
Are you passionate about quality? Do you want to drive high standards of care to people living in their own home? If so, Carewatch Care Services would love to hear from you as we increase the size of our Quality Team.
Carewatch is a leading national home care provider. For over two decades, we have helped many thousands of people live independently within the comfort of their own home and community.
We are now looking to recruit an experienced Quality Officer to work within the Hartlepool area. The main purpose of the role is to ensure care is delivered to the highest standard of quality. You will be the first person to create a positive impression of Carewatch when carrying out an initial visit and appropriate assessment of all care packages whilst creating tailored Care/Support Plans. This role would suit a forward thinking, professional individual who is looking for their next career move within an established and fast expanding business.
Duties will include:
Conducting service reviews to update the Needs Assessment, Care/Support Plan and Risk Assessment documentation as appropriate
Undertaking local Quality Audits in line with regulatory and contractual requirements
Monitoring compliance ensuring all Service User files are maintained and updated as required
Carrying out field observations for all new Care Workers in line with our training and development programme and take any appropriate action as necessary
Communicate effectively with office staff and other internal teams as required
Ensuring Health and Safety Legislation is adhered to at all times
Undertake other duties as requested by your Line Manager
Undertake on-call activities as directed by your Line Manager
Support with care work when required
The successful applicant will have previous experience within the Health and Social Care Sector (Level 3 Health & Social Care) and ideally will be proficient in undertaking Customer Care Needs Assessments, writing Care Plans and auditing and observing quality standards. Superb customer service skills are a must along with a positive, can do attitude. Attention to detail is also vital as is a genuine passion for quality and high standards. The successful applicant must have previous care experience and must have their own car which they can use for work.
This is a fantastic opportunity for someone who enjoys going the extra mile whilst making a real difference to individual’s quality of life.
We believe strongly in supporting our Employees to achieve their career aspirations, which is why we offer a structured career pathway to help you achieve your career goals.
This post is subject to an Enhanced DBS/PVG check and you must have a full UK drivers licence.
For more details please don’t hesitate to contact the office between 9am – 5pm Monday to Friday on 01429 857206.