OUR SERVICES
How our home care services can help you
We provide quality, personalised home care services designed to enable our customers to remain as independent as possible within their own home, safely, comfortably, and with dignity. Our aim is to help you live life to the full.
How often can I receive home care services?
Your service is flexible and can adapt to your needs, from the occasional hour, regular daily visits, to live in care.
We’re here to provide support based on your specific needs and wishes. We understand that often, needs may change. We can also provide emergency cover and respite care for family carers.
What kind of home care services
do you provide?
Your home care worker can help and support in many ways, providing assistance, reassurance and encouragement.
They are there to help with the challenges of everyday life such as practical support with light domestic duties, shopping and cleaning, but will also provide companionship and friendship.
There may also be a need for more personal support, we can help with daily personal routines such as washing, dressing and getting ready in the morning.
We provide more complex care following an illness, hospital discharge or long-term nursing, and specialist support for mental health or learning disability support needs.
Person centred home care
We take a person centred approach to our home care services. By listening to and understanding the needs of our customers, we are able to offer a personalised, reliable and high quality service that provides peace of mind and reassurance to our customers, and their families.
We believe that a person centred approach to home care is fundamental to ensuring that our customers receive the best and most appropriate support, matching needs and aspirations.
By continually listening to our customers, we learn about what is important to them. We create care and support plans to best reflect what is required, and what works best for each customer as a unique individual. We also involve and listen to friends, family and other health professionals as needed to ensure a holistic approach.
Ensuring that you always remain at the heart of what we do, we offer:
- Flexibility, choice and control
- Respect and dignity
- Supporting your personal wishes for now and for the future
- Services designed around you; ensuring you receive the support you want, when you most need it
Your privacy and dignity is our highest priority. Your privacy and dignity is our highest priority. By listening to personal needs and choices, we can provide you or someone close to you with:
Practical Support
We provide help, assistance and support for everyday tasks such as:
- Shopping
- Preparing and cooking meals
- Cleaning and tidying the home
- Laundry and ironing
- Handling mail and helping with household bills
- Help with organising days out such as meeting friends and family
- Services for those looking after a loved one who require respite care
Personal Support
We provide personal care and support for all age groups to enhance their quality of life and wellbeing by helping with the demands of daily routines which may have become more difficult, such as:
- Help with getting up and ready for the day
- Bathing and washing
- Dressing and personal appearance
- Assistance with managing medicines
- Settling in for the evening
Complex Care
There are times when care needs can become more complex or challenging; there may be a need to call upon health and care professionals to help support recovery from a specific incident or illness.
This level of support may be required when:
- Being discharged from hospital
- End of life care is needed
- There are more long term needs such as Dementia
- There are multiple and intensive care needs
- Crisis prevention is required to avoid admission to residential or hospital care
Specialist Support
We also provide support to people who have learning disabilities accompanying challenging behaviours, complex physical and sensory disabilities, acute mental illness or substance misuse.
Our specialist teams have experience in working with people, helping them to manage specific challenges and issues within a floating support or supported living setting, such as:
- Autism
- Aspergers` Syndrome
- Depression, anxiety and phobias
- Bipolar disorder
- Schizophrenia
