We provide home care services in Oxford as well as Warwickshire, our service was recently rated as 'Good' by the CQC
At Carewatch Oxford, our office here is a satellite office designed to ensure staff have a location to be based from. Our home care service mainly runs from Carewatch South Warwickshire, which was recently inspected by the Care Quality Commission (CQC).
The CQC inspects every registered service, looking for adherence to various regulations, such as:
- Is the service safe?
- Is the service effective?
- Is the service caring?
- Is the service responsive?
- Is the service well-led?
We were rated good on all aspects of the inspection, our full inspection report is available on the CQC website.
What our Care team and service users said…
During an inspection, the CQC interviews Home Care Workers, office staff, the Branch Manager and Service Users. Generally, people and relatives said that they felt safe because they trusted staff and were at ease with them.
Here are some of the responses (these can also be found in our report).
Staff talked about us meeting their training requirements as: “I tell the manager what training I want and they sort it out” and “We have client specific training, for stockings and patches, for example, by the district nurses. They are all different with different needs.”
“I have a six monthly review meeting and ‘spot checks'” and “They are very approachable if you call in, they make time for you.”
Service users said: “They set my meals out nicely and wash up” and “My meals are nicely prepared and presented, and they tidy up”. People also said that staff ensured they had a drink close to hand before they left, such as offering to make a cup of tea.
“They alert me if I need the doctor or nurse to look at something” and “They alerted me to get the doctor recently. I had to get it attended to and they still keep an eye on it.”
Service Users and their families reported that the staff were thoughtful and were all ‘very nice’.
“They have a chat, which is really nice. Some of my regulars like [Name] have been fabulous. They even remember what shoes I wear.” A relative told us, “It’s people we know. They are very nice. They even get me a birthday card”. A member of staff told us, “You have to love this job and enjoy being with people and to want to make a difference.”
We are proud of our home care team, and ensure that we look after them so they have job satisfaction.
Join our team
If you are interested in working with us, please get in touch as we are looking to expand the team.