Our senior home care team

Our senior home care team

Each local Carewatch service area has a senior care team who take great pride in the home care service they deliver

Our senior home care teams are highly trained, qualified care professionals with lots of care experience. Each have a genuine passion for working in care and for making a real difference in the lives of our customers, as well as ensuring that our Care Workers receive the best support and training in their role.

Branch Mangers, Care Coordinators, and Quality Officers or Care Supervisors have the day to day responsibilities of ensuring that our dedicated team of Home Care Workers are managed and mentored well, always working towards the agreed person centred care plan, and in line with regulatory requirements.

You will meet, and talk with the senior care team, the following is an introduction to their roles, and how they will support you and your loved ones whilst receiving the Carewatch service.

Branch Manager / Care Manager

The Branch Manager, or Care Manager will be registered with the Care Quality Commision, and is dedicated to ensuring the smooth running of each Carewatch branch, as well as being ultimatley responsible for ensuring the branch runs accoring to regulatory requirements. They will also make sure that the whole team is aware of, and working to regulatory requirements, and that all training and personal development of our staff is up to date.

The Branch/Care Manager will be qualified, and have several years of experience in health and social care.

Quality Officer

The Quality Officer is responsible for ensuring the overall quality of the provision of the whole service for the branch. They do not provide care, but they are most likely to be the first person you meet from a Carewatch team. A Quality Officer can carry out a Care Assessment, and create a Care Plan.

The Quality Officer will ensure the branch meets and exceeds the expectations of regulatory requirments, as well as ensuring staff training is up to date.

The Quality Officer is a role in Carewatch Company branches, which includes some of the reposinsibilities of a Care Supervisor.

Care Supervisor

The Care supervisor is usually seen out and about with our care workers, mentoring and training them. You will meet the care supervisor when they provide a care assessment. Their role is also to review each care plan, ensuring that the care service we provide is always meeting the changing needs of our customer.

Care Supervisors are qualified in health and social care to a high level, including their care assessment qualifications. They are available to answer any questions that you may have about home care whether you are receiving the Carewatch service, or considering it.

The care supervisor will also attend the first care visit to introduce the care workers to you.

Care Coordinator

The care coordinator is qualified in health and social care, often having been a care worker themselves. They have the responsibility to ensure that care workers arrive at the correct time and are able to complete their home visits efficiently. They will also ensure that if there are any changes to the care workers due to sickness or holiday that you are informed straight away.

Care coordinators also ensure that the care workers who visit each customer are qualified to work to the agreed care plan, and that they match any specific needs requested by the customer.

Find out how we can help you today...

If you would like a chat, or more information about how we help, you can contact your local Carewatch team by using our branch finder to discuss your requirements at a time that suits you.


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