Information about the process of receiving support in the home

12 January

When you invite a care provider into your home, it can feel a little daunting and unfamiliar at first.  During your first meeting or assessment, ensure that your questions are answered and any concerns you may have are addressed so that you feel happy and comfortable to meet the carers who will be working with you.

It can be a good idea to think about how you initially feel about it and write down some questions ready for the first meeting.

You may want to discuss whether specialist skills are required from your home carer, and if you have cultural or language preferences, appropriately skilled carers can be selected to support you.

You are the integral part of your care plan – it is about you, your specific needs, wishes, and choices as well as getting the essential support you may need.

Your home carer will respect your choice, dignity and privacy, with the understanding that this is your home and that they are invited by you.

Your carer will ideally want to have a chat with you and get to know you, reassure you and help you to feel relaxed and safe in their company. People who decide to work in social care are usually compassionate people who genuinely want to see you get the best out of life and live to your full potential.

Although the home carer’s job is to be there to support you, you can expect to be treated as a person rather than a ‘task’.  There will be some things that the carer does for you, but there will also be things that you can do together – taking over everything is not what a good home carer does; you should expect to be involved in everything, so we are enabling you to be independent, rather than taking your independence away.

Your home carer will be a companion, someone who you can look forward to spending time with, after all they are coming into your home.

To help you along, here are some questions that you might like to ask a care provider:

  • Are your staff security checked (this is called a DBS)?
  • Do you have any testimonials from others who use your service?
  • Are you registered with the Care Quality Commission (CQC)?
  • Is the service flexible to meet my personal needs?
  • How long have you been providing care for?
  • Do you have emergency contact arrangements?
  • Do your staff wear ID badges?
  • Will I get the same carer?
  • Do your carers have regular refresher training?
  • What happens if my carer goes off sick?

At Carewatch, we understand that it is not just a service we are providing but also a sense of safety, wellbeing, friendship and companionship. Our staff are compassionate and caring, highly trained, and have a passion to help you get the best out of life.

Here is a video of Doris, who tells you the positive difference home care can make.